Hello Serv00 Administration,
I am urgently following up on the email abuse incident that I reported to you approximately 48 hours ago.
I reported the unauthorized use of info@baharziba.ir for spam/phishing and asked Serv00 for help investigating the incident. I was expecting your assistance and was waiting for your response.
Instead, without receiving any response to my original report, my entire Serv00 account has now been blocked for sending spam from info@baharziba.ir.
The situation is especially concerning because the account was blocked immediately, leaving me virtually no time to react. I was not given even 10 minutes to access my hosting account and make a backup of the latest state of my website.
I have spent a very significant amount of time developing and securing this website, and losing access to the hosting account without any opportunity to create a final backup puts months of work at risk.
I fully understand that Serv00 must protect its infrastructure from spam and abuse. However, in this case, I had already reported the unauthorized email activity to you and was actively asking for assistance.
I respectfully ask you to:
Temporarily restore access to my account so I can secure a complete backup of my website and data.
Investigate the unauthorized email activity before permanently deleting the account.
Review the Exim logs associated with the following messages:
1x8x1W-00000000O31-1mDh
1x8vOI-00000000O9a-185L
Determine how these messages were submitted, including the originating IP, authentication method/account, and whether they originated from a local web application or another source.
Remove any remaining unauthorized messages from the Exim queue, if applicable.
Please do not permanently delete the account while this incident is being investigated.
I want to make it absolutely clear that I did not authorize these phishing/spam messages and that I reported the abuse myself before the account was blocked.
I am willing to cooperate fully with Serv00 and comply with any security requirements you impose.
I am not asking you to ignore your anti-spam policies. I am asking you to investigate the incident and give me a reasonable opportunity to protect my website and data before permanent deletion.
The block notification states:
"ACCOUNT WILL BE DELETED SOON!"
Therefore, I would greatly appreciate an urgent response and temporary restoration of access, even if only long enough for me to create a complete backup and provide any additional information required for your investigation.
Account: aliniaki20
Domain: baharziba.ir
Affected mailbox: info@baharziba.ir
Thank you for your urgent attention to this matter.
Kind regards,
Account owner