unable to connect using SSH

Miles

Hello, I am unable to connect using SSH. I did the operation as shown in the figure below, and I couldn't find the server.
ooops，the picture button below doesn't work, so I'll just say it. I type http://s3.serv00.com/ on the PuTTY home page, port number 22, press save, and then press open. Then the Putty home page disappears and a dialog box pops up. The dialog box says“Unable to open connection to
http.
Host does not exist”

I would like to know how to solve the problem as soon as possible，thank you !

admin

Miles Try: https://www.serv00.com/ ➡ Contact ➡ Unblock IP
( ➡ https://www.serv00.com/ip_unban/ )

Miles

I used putty to access https://www.serv00.com/, after unblocking the Shanghai IP address first.The same error message appeared as yesterday.Then I changed the IP address to the server address in Tokyo, Japan, and again after unblocking first, I visited https://www.serv00.com/ and once again the same error message appeared.What should I do next?

admin

Miles The SSH server address never includes 'http'. So provide the correct server address as you have it in the email with the service credentials; it is not connecting to a website.

wucserv

I'm also experiencing the same issue, I cannot connect via SSH. I've tried different IPs, but it gives the same result.
I try: ssh wuserv@s3.serv00.com
return: kex_exchange_identification: Connection closed by remote host
Connection closed by 127.0.0.1 port 7890

admin

wucserv You are not experiencing the same issue.
check if your internet service provider is blocking our server. If you've had unsuccessful login attempts, please unblock your IP address. The unblocking form was provided and linked in the contact section on our website.

Miles I don't know why you're adding an extra "/" in the SSH server address. Nowhere do we instruct to include it, just as nowhere is it stated to add "http". The address "serv00.com" is definitely not the SSH address you received in the email with your account details.

Miles

I now remove the http and just type "serv00.com/" in the putty's Host name input box.Then a dialog box pops up with an error message"Unable to open connection to
serv00.com/
Host does not exist", How do I find out what the problem is next?

Miles

My problem has been solved, thank you very much for your help, thanks!