Unable to access SSH but DevilWEB webpanel fine

lassionse4110

@admin please help me unable to access via ssh using this command ssh lassionse4110@s12.serv00.com
with the following error
kex_exchange_identification: read: Connection reset
Connection reset by 213.189.53.91 port 22

username : lassionse4110
SSH/SFTP server address: s12.serv00.com

admin

lassionse4110 If you were causing failed login attempts, the IP unblock form linked in the contact section of our website will help you.
https://www.serv00.com/ip_unban/