Dear Support Team,
I am writing about my account free2002, suspended for using forbidden software.
I sincerely apologize for this violation of the Terms of Service. I mistakenly used this software and understand this was wrong. I have to completely removed it.
I have deleted all the files in this account again, but I am not sure if the ones I deleted are clean.
This account holds my important data, which is very valuable to me.
I assure you I have learned from this mistake, will strictly adhere to all ToS rules in the future, and this will not happen again.
Could you please consider reinstating my account access?
Thank you for your time and consideration.
Sincerely,