my domain cannot be reached

wow

Hi Admin,
my domain cannot be reached. I tried to restart the website, but it doesn't work. Could you have a look when you can? my domain is 7gua.serv00.net.
I started a discussion early. I thought that discussions was locked because misunderstanding. My domain still doesn't work. could you have a look?
thanks in advance

admin

wow I don't see a problem, check the packet route in mtr or winmtr. Perhaps the address is being blocked in your country.

atcangbian

admin wow i face the same problem since last night, and 'outtime' when i ping my subdomain. maybe it's due to the Chinese network? but i tried to ping with VPN, it's outtime too.

`C:\Users\Administrator>ping iccbox.serv00.net

正在 Ping iccbox.serv00.net [128.204.223.46] 具有 32 字节的数据:
请求超时。
请求超时。
请求超时。
请求超时。

128.204.223.46 的 Ping 统计信息:
数据包: 已发送 = 4，已接收 = 0，丢失 = 4 (100% 丢失)，

C:\Users\Administrator>ping wow.serv00.net

正在 Ping wow.serv00.net [128.204.223.46] 具有 32 字节的数据:
请求超时。
请求超时。
请求超时。`

wow

thanks for the quick reply, I will try.

wow

I am still trying to do what you suggested. in the meanwhile, do you think they only block my subdomain? I tried another subdomain, which I found on this forum https://as1.asland.serv00.net/. this domian can be reached from my side.

wow

Hi Admin,

the mtr result is following, what does it mean? blocked by my country? any help?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.16.1.1 - 0 | 82 | 82 | 0 | 3 | 182 | 0 |
| 192.168.1.1 - 0 | 82 | 82 | 0 | 4 | 156 | 1 |
| 10.196.0.1 - 0 | 82 | 82 | 3 | 9 | 220 | 4 |
| 112.17.219.41 - 0 | 82 | 82 | 3 | 9 | 188 | 10 |
| 112.11.232.41 - 6 | 67 | 63 | 3 | 16 | 227 | 7 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| 183.248.141.137 - 0 | 82 | 82 | 3 | 7 | 216 | 4 |
| 221.183.47.173 - 89 | 17 | 2 | 0 | 4 | 5 | 5 |
| 221.183.89.29 - 0 | 82 | 82 | 7 | 10 | 166 | 8 |
| 221.183.89.34 - 2 | 78 | 77 | 7 | 11 | 150 | 8 |
| 221.183.89.169 - 0 | 82 | 82 | 8 | 12 | 111 | 9 |
| 223.120.16.217 - 0 | 82 | 82 | 238 | 244 | 415 | 239 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| slou-b2-link.ip.twelve99.net - 0 | 82 | 82 | 240 | 255 | 538 | 256 |
| ldn-bb1-link.ip.twelve99.net - 3 | 73 | 71 | 255 | 349 | 607 | 371 |
| hbg-bb3-link.ip.twelve99.net - 0 | 81 | 81 | 253 | 275 | 477 | 287 |
| war-b4-link.ip.twelve99.net - 22 | 42 | 33 | 266 | 270 | 277 | 267 |
| atman-ic-363006.ip.twelve99-cust.net - 2 | 78 | 77 | 266 | 278 | 470 | 277 |
| rev-077079210197.atman.pl - 9 | 62 | 57 | 271 | 373 | 608 | 316 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| d2.g3.net.eco.atman.pl - 2 | 74 | 73 | 271 | 350 | 600 | 385 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
|_____________________________________________||||||___|
WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

admin

wow Please provide your IP address in a private message.

wow

and this is the mtr result for another |------------------------------------------ | | Host |------------------------------------------ | 172.16.1.1 - | 192.168.1.1 - | 10.196.0.1 - | 112.17.219.57 - | 218.205.61.121 - | Request timed out. - 100 | | 183.248.141.133 - 17 | | 221.183.47.165 - 17 | | 221.183.89.61 - | 221.183.89.70 - | 221.183.89.173 - | 223.120.16.141 - | 223.120.10.13 - | ffm-b5-link.ip.twelve99.net - | ffm-bb1-link.ip.twelve99.net - 20 | | war-b4-link.ip.twelve99.net - 20 | | atman-ic-363006.ip.twelve99-cust.net - | rev-077079210197.atman.pl - | Request timed out. - 100 | | Request timed out. - 100 | | web0.serv00.com - |__________________________________________ WinMTR v1.00 GPLv2 (original by subdomain, which I found on the forum (as1.asland.serv00.net)
------------------------------------------------|
WinMTR statistics |
- % | Sent | Recv | Best | Avrg | Wrst | Last |
------|------|------|------|------|------|------|
0 | 10 | 10 | 0 | 0 | 1 | 1 |
0 | 10 | 10 | 0 | 0 | 2 | 0 |
0 | 10 | 10 | 3 | 3 | 4 | 4 |
0 | 6 | 6 | 3 | 6 | 16 | 4 |
0 | 10 | 10 | 4 | 4 | 5 | 5 |
1 | 0 | 0 | 0 | 0 | 0 |
6 | 5 | 4 | 4 | 7 | 7 |
6 | 5 | 4 | 9 | 21 | 8 |
0 | 10 | 10 | 8 | 8 | 9 | 9 |
0 | 9 | 9 | 8 | 8 | 10 | 8 |
0 | 9 | 9 | 10 | 10 | 11 | 10 |
0 | 9 | 9 | 226 | 226 | 228 | 227 |
0 | 9 | 9 | 223 | 224 | 225 | 224 |
0 | 9 | 9 | 293 | 340 | 357 | 293 |
5 | 4 | 0 | 363 | 370 | 359 |
5 | 4 | 254 | 256 | 259 | 259 |
0 | 9 | 9 | 253 | 253 | 256 | 253 |
0 | 9 | 9 | 356 | 365 | 370 | 364 |
1 | 0 | 0 | 0 | 0 | 0 |
1 | 0 | 0 | 0 | 0 | 0 |
0 | 9 | 9 | 331 | 356 | 371 | 367 |
___||||||___|
Appnor MSP - Fully Managed Hosting & Cloud Provider)

wow

Hi Admin, based on the mtr, it seems something happened on server side or your supplier side, right?

admin

wow It's not about the subdomain. I've checked your IP, and we're not blocking it on our end on the s2.serv00 server.

atcangbian You are pointing to the same server as 'wow' (s2.serv00). In case of doubt, please provide the IP address you are checking from in your response.

wow

this is for iccbox.serv00.net, it seems the same issue.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.16.1.1 - 0 | 144 | 144 | 0 | 3 | 210 | 0 |
| 192.168.1.1 - 0 | 144 | 144 | 0 | 4 | 226 | 1 |
| 10.196.0.1 - 0 | 145 | 145 | 3 | 9 | 230 | 3 |
| 112.17.219.41 - 4 | 129 | 125 | 3 | 6 | 19 | 4 |
| 112.11.232.41 - 9 | 109 | 100 | 3 | 6 | 148 | 4 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| 183.248.141.137 - 16 | 89 | 75 | 2 | 9 | 212 | 4 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| 221.183.89.29 - 3 | 133 | 130 | 6 | 12 | 200 | 8 |
| 221.183.89.34 - 3 | 133 | 130 | 7 | 11 | 186 | 8 |
| 221.183.89.169 - 14 | 94 | 81 | 7 | 8 | 11 | 9 |
| 223.120.16.217 - 0 | 144 | 144 | 238 | 245 | 442 | 239 |
| 223.120.10.226 - 94 | 30 | 2 | 0 | 302 | 364 | 364 |
| slou-b2-link.ip.twelve99.net - 4 | 129 | 125 | 240 | 252 | 537 | 241 |
| ldn-bb1-link.ip.twelve99.net - 6 | 117 | 110 | 245 | 340 | 629 | 275 |
| hbg-bb3-link.ip.twelve99.net - 4 | 125 | 120 | 252 | 277 | 524 | 254 |
| war-b4-link.ip.twelve99.net - 17 | 85 | 71 | 266 | 279 | 537 | 267 |
| atman-ic-363006.ip.twelve99-cust.net - 2 | 133 | 131 | 266 | 280 | 538 | 283 |
| rev-077079210197.atman.pl - 7 | 112 | 105 | 277 | 370 | 625 | 371 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| d2.g3.net.eco.atman.pl - 4 | 128 | 124 | 274 | 347 | 556 | 290 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
|_____________________________________________||||||___|
WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

wow

admin thanks for checking from your end. I understand it is about s2.serv00 server. It seems the IP of s2.serv00 is not accessable from our end. I also confirmed another serv00 server (128.204.218.48) is accessable from our end. I know you might think that s2.serv00 is blocked by CN Great Firewall. Could you help to confirm few things? I am not very familiar with WinMTR, but based on my understand it seems the LOSS of package happened after this node rev-077079210197.atman.pl. You might have better understanding of WinMTR. My questions are following:

does the above MTR data mean everything is fine before reaching rev-077079210197.atman.pl? Could you confirm this?
the IP of s2.serv00 is blocked somehow, somewhere between my end and the server, and I am not the only affected user, might serv00 consider change a new IP for s2.serv00?
thanks..

atcangbian

admin 61.140.244.105

wow

wow correction. s2.serv00.net is not blocked. 7gua.serv00.net (128.204.223.46) is blocked.

admin

wow Addresses:

s2.serv00.com (31.186.86.47)
cache2.serv00.com (128.204.223.47)
web2.serv00.com (128.204.223.46)

These are the same server. We will not change the IP of the s2 server.