Help,SSH can't login

cqnugml

Hello administrator:
My account: cqnulgm
SSH/SFTP server address: s1.serv00.com
I entered the password in MobaXterm as instructed, but received 'Access denied'. However, I can log in to panel1.serv00.com with this username and password.
How to solve it? Thanks

honphie

Try to unblock your ip by https://www.serv00.com/ip_unban

cqnugml

honphie
I tried it, but it didn't work. Thank you.

admin

cqnugml Provide a screenshot showing the following: the entered login, server address, and the message displayed.

cqnugml

I don't know how to upload screenshots. It seems I need to upload them to a website.Could you please tell me how?
Thank you！