@admin. you reply
Your hosting account is on the server s9.serv00.com. The password for SFTP/SSH is the same as the login credentials for the hosting account panel at panel9.serv00.com. Use the password reset option in the login window of the specified hosting account panel.
i use the password reset option. but i do not receive any email that send to chaowen.guo1@outlook.com. no password reset email is sent to chaowen.guo1@outlook.com. please help.